Terms of Service

Last updated: February 17, 2026

1. Acceptance of Terms

By accessing or using Private Line ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including consultants, clients, and visitors to our website.

2. Description of Service

Private Line is an invitation-only platform that connects consultants with clients for real-time consultations via video calls and messages. The Service enables:

  • Consultants to generate QR code invitations to connect with clients they know and trust
  • Clients to connect with consultants by scanning QR code invitations
  • Consultants to offer their expertise and set their own rates
  • Secure payment processing for consultations (per-minute for video calls, per-message sent)
  • Appointment scheduling and management

Private Line uses a unique QR code invitation system that ensures consultants only connect with clients they explicitly invite, creating a private network of trusted professional relationships.

3. User Accounts

3.1 Account Creation

To use the Service, you must:

  • Create an account with accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 18 years of age
  • Comply with all applicable laws and regulations

3.2 Account Responsibility

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your password
  • Notifying us immediately of any unauthorized use

4. Consultant Responsibilities

If you use the Service as a consultant, you agree to:

  • Provide accurate information about your expertise and qualifications
  • Set fair and transparent rates for your services
  • Deliver professional and ethical consultations
  • Comply with all applicable professional standards and regulations
  • Maintain appropriate professional boundaries
  • Not provide services that require professional licensing unless you are properly licensed

5. Client Responsibilities

If you use the Service as a client, you agree to:

  • Use the Service only for legitimate consultation purposes
  • Respect consultants' time and expertise
  • Pay for all services received in accordance with the consultant's rates
  • Not use the Service for any illegal or unauthorized purpose

6. Payments and Fees

6.1 Payment Processing

All payments are processed securely through Stripe. By using the Service, you agree to Stripe's terms and conditions.

Sexually explicit content or services may not be sold using Stripe-powered payments. Any use of the Service to facilitate payment for sexually explicit content or services is strictly prohibited and will result in immediate account termination.

6.2 Client Payments

Clients are charged:

  • Per minute for video calls
  • Per message sent
  • Rates are set by the consultant and displayed before each consultation

6.3 Consultant Payouts

Consultants receive monthly payouts with no processing fees. Payouts are processed automatically once per month based on available earnings.

Platform fees (2-18%) are deducted from gross earnings. The platform fee is set per consultant and may vary.

6.4 Refunds

Refund requests are handled on a case-by-case basis. Contact support at support@privateline.to for refund inquiries.

7. Prohibited Uses

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Impersonate any person or entity or misrepresent your affiliation
  • Harass, abuse, or harm other users
  • Transmit any malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service or other accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without permission
  • Collect or harvest information about other users
  • Use the Service to sell sexually explicit content or services using Stripe-powered payments

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Private Line and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create or share through the Service, but grant us a license to use, display, and distribute such content as necessary to provide the Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, secure, or error-free. We are not responsible for the quality, accuracy, or legality of consultations provided by consultants.

IMPORTANT MEDICAL AND LIFE-SAVING ADVICE DISCLAIMER: The advice, information, and consultations provided through Private Line are for entertainment and informational purposes only. DO NOT use this Service for life-saving medical advice, emergency situations, or critical health decisions. The Service is not a substitute for professional medical care, legal advice, or emergency services. If you are experiencing a medical emergency, call 911 or your local emergency services immediately. Any advice or information provided through the Service should not be relied upon for making life-or-death decisions or for situations requiring immediate professional intervention.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIVATE LINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify and hold harmless Private Line, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for:

  • Violation of these Terms
  • Fraudulent, harmful, or illegal activity
  • Extended periods of inactivity

You may terminate your account at any time by contacting us at support@privateline.to.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15. Dispute Resolution

15.1 Mandatory Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Los Angeles, California. The arbitrator's decision shall be final and binding.

15.2 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Private Line.

15.3 Exceptions

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or unauthorized access to the Service.

15.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@privateline.to within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement.

16. Professional Services Disclaimer

16.1 License Verification

Consultants offering services in regulated fields (including but not limited to legal advice, medical advice, financial planning, accounting, or therapy) represent and warrant that they hold all required licenses and certifications for their jurisdiction.

16.2 Platform Disclaimer

Private Line does not verify professional licenses. Users seeking professional advice should independently verify consultant credentials before relying on any advice received through the Service.

16.3 Unauthorized Practice

Consultants who provide services requiring professional licensure without holding valid credentials do so in violation of these Terms and may be subject to immediate account termination and legal action.

16.4 User Acknowledgment

By using the Service, you acknowledge that Private Line is a platform that facilitates connections between consultants and clients, and is not responsible for the professional qualifications, advice quality, or outcomes of any consultation conducted through the Service.

17. HIPAA Compliance and Healthcare Use

17.1 Business Associate Agreement

If you are a healthcare provider, health plan, healthcare clearinghouse, or other "Covered Entity" as defined by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), and you use Private Line to create, receive, maintain, or transmit Protected Health Information ("PHI"), you must enter into a Business Associate Agreement ("BAA") with Private Line prior to using the Service for such purposes. To request a BAA, contact hipaa@privateline.to.

17.2 Healthcare Consultant Responsibilities

Healthcare consultants using Private Line acknowledge and agree that:

  • They are solely responsible for complying with all applicable federal and state healthcare privacy laws, including HIPAA;
  • They will complete HIPAA training provided within the platform before transmitting PHI;
  • They will only use the platform for healthcare communications after executing a BAA;
  • They will report any suspected security incidents or breaches to Private Line immediately;
  • They are responsible for obtaining any necessary patient authorizations before transmitting PHI through the platform.

17.3 Security Measures

Private Line implements technical, administrative, and physical safeguards as required by the HIPAA Security Rule (45 CFR Part 164, Subpart C), including but not limited to: encryption of PHI at rest and in transit, access controls, audit logging, automatic session timeout, and breach detection and notification procedures. Details of these safeguards are available in our Privacy Policy.

17.4 Limitations

Private Line is a communication platform and does not provide medical advice, diagnosis, or treatment. The platform is not intended for use in medical emergencies. If you are experiencing a medical emergency, call 911 or your local emergency services immediately. Private Line makes no representations or warranties regarding the medical qualifications of any consultant on the platform.

17.5 Indemnification for HIPAA Violations

Healthcare consultants agree to indemnify and hold Private Line harmless from any claims, damages, or penalties arising from the consultant's failure to comply with HIPAA or any other applicable healthcare privacy laws while using the Service.

18. Contact Information

If you have any questions about these Terms, please contact us: